Our aim is to provide a first class service. However, if you wish to register a complaint, please contact us by writing to The Manager, Kingdom Insurance Services Ltd, 25 Hope Street, Inverkeithing, Fife, KY11 1LN, or by telephone 01383 413377.

We will provide you with a copy of our full complaints procedure and respond to you promptly, and always within 5 working days. We will aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible.

In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party.

After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. The Financial Ombudsman Service Consumer Helpline is 0800 023 4567 or 0300 123 9123 or write to them at Financial Ombudsman Service, Exchange Tower, London, E14 9SR website: www.financial-ombudsman.org.uk email: complaint.info@financial-ombudsman.org.uk